Privacy Policy

Project Milan ('we', 'us', or 'our') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our website and mobile application.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, complete your profile, or verify your identity. This includes your name, email, phone number, photos, gender, interests, and preferences. For identity verification, we may collect government-issued ID data which is handled with extreme security and deleted after verification.

2. Phone Number Usage

Your phone number is collected only if you choose to authenticate via phone. By entering your mobile number, you will receive a one-time SMS message with a verification code to complete your registration or login. Message and data rates may apply. This is for authentication purposes only. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not use your phone number for promotional messages, advertisements, or marketing of any kind. We will never send SMS messages beyond what is required for account verification.

View our SMS Messaging and Consent Policy →

3. Email Usage

Your email address is collected only if you choose to authenticate via email. We use it to verify your identity and to send transactional emails related to your account (such as password resets, security alerts, and account notifications). We will only send first-party product news and updates if you explicitly opt in through your account settings. We do not send promotional or advertising emails unless you have given your consent, and you can opt out at any time.

4. How We Use Information

We use your information to provide and improve our services, including matching you with compatible users, facilitating messaging, ensuring safety through moderation, and processing subscriptions like 'Upahar'. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Content Moderation

To keep Project Milan safe and respectful, we review publicly visible profile content — such as profile photos, biographies, and other information you choose to display on your public profile — using a combination of automated systems and trained personnel. We do not monitor or read your private messages or one-on-one conversations. Publicly visible content that violates our Terms of Service — including nudity, sexually explicit material, sexual solicitation, or content promoting prostitution — may be removed. Where necessary to enforce our policies, protect our users, or comply with applicable law, we may retain limited records of violations, including the relevant content and associated account information. Accounts found in violation may be suspended or permanently banned.

6. Data Storage and Security

Your personal information, including phone numbers and email addresses, is stored securely using industry-standard encryption and security practices. Access to user data is strictly limited to authorized personnel and automated systems necessary for service operation.

7. Data Retention

We retain your personal data only as long as necessary. Profile photos used for identity verification are typically deleted within 30 days of the verification process completion. You can delete your account at any time, which will remove your profile and conversations from our active databases.